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Frequently Asked Questions
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1. How can I order a background?
2. What payment method do you take?
3. I have an established tank, can I still order a background?
4. Do you ship to my country?
5. How long does it take to make a background or additional items?
6. How long does shipping take?
7. Do I have to silicone the background?
8. Do I have to order a full set of rocks/logs/leaves/other items?
9. How big are the additional rocks?
10. How tall/long are the logs?
11. I have two discount codes, can I use them both?
12. Why doesn't my discount code work?
13. I have an overflow filter/external filter, can I order a background?
14. I have a HOB filter, what background models can I order?
15. How massive are your backgrounds?
16. I have a 55/75/90/125/180 gallon tank, how can I order?
17. I'm a returning customer, do I get a discount?
18. My background arrived damaged, what can I do?
19. Do you do refunds/returns?
20. What are your products made of?
21. Can I use an Aquadecor background in a marine setup or a terrarium?
22. Why is my background shiny?
23. My tank has top supports/bracing, will the background fit?
24. Will my order be tracked?
25. I have a Juwel aquarium with its original filter. How can I order a background?
26. I want to order a background model, but my tank is shorter than 31"/59", how can I order it?
27. How can I clean my 3D background?
28. I sent an email but didn't get a response?
29. Will I get the same product that is shown on the website?
30. If I order during the sale (such as Black Friday), will the production time be longer?
31. Do some background models come with side panels/bottom rocks?
