Frequently Asked Questions
If you want to order a 3D background, visit our Price Calculator page, enter the internal measurements of your tank, choose your favorite model and send a request. We will get back to you with payment details.
If you want to purchase additional items (logs, rocks, etc…), you can buy them directly on the website.
At the moment, we only take PayPal. Alternatively, we can do a wire transfer, in which case we will ask you to send us your billing information needed for a proforma invoice
Make sure to enter the discount code before you place your order. If you are ordering a 3D background, make sure to send us the discount code in advance.
We don’t accept discount codes after the payment has been made and the production of your order has started.
We have developed a special, extremely durable and natural-looking material,
suitable for all environments. All backgrounds are covered with protective layers
and are completely neutral in water.
suitable for all environments. All backgrounds are covered with protective layers
and are completely neutral in water.
Since all backgrounds are custom made, any model can be made to cover the overflow
box (weir). It is suggested to make the background lower around the filter, where the
grid is.
We will need you to measure the size of the filter, as well as its position in the tank.
box (weir). It is suggested to make the background lower around the filter, where the
grid is.
We will need you to measure the size of the filter, as well as its position in the tank.
With standard models (A, A Slim, B, F or C models), we make chambers for inlets and heaters.
When it comes to slim (E and G models), all equipment can be placed behind the
background.
The number of chambers doesn’t affect the price, you can choose as many chambers
as you need.
When it comes to slim (E and G models), all equipment can be placed behind the
background.
The number of chambers doesn’t affect the price, you can choose as many chambers
as you need.
With HOB filters, only slim models (E and G models) can work. Backgrounds are
placed in front of the filter. If you decide to order a model that needs to be
silicone, you will need to move the filter to the side.
placed in front of the filter. If you decide to order a model that needs to be
silicone, you will need to move the filter to the side.
All Aquadecor backgrounds are easy to install. For some models, you will need silicone
for aquariums. Slim models don’t need to be siliconed, but can (that is optional).
You will receive detailed instructions on how to install your background. Make sure to
visit our “Videos” page where we showed how to install both slim and standard
backgrounds.
for aquariums. Slim models don’t need to be siliconed, but can (that is optional).
You will receive detailed instructions on how to install your background. Make sure to
visit our “Videos” page where we showed how to install both slim and standard
backgrounds.
This depends on the model. We always make sure to create the best 3D effect
without taking up too much space. A and C models are around 16-17 cm wide in
the widest parts, and 2 cm wide in the thinnest parts. A Slim models are 8 cm wide in the widest parts. B models are more
massive, around 20 cm in the widest parts. E and G models are slim models,
around 7-9 cm wide in the thickest parts. Some G models are more massive than others.
without taking up too much space. A and C models are around 16-17 cm wide in
the widest parts, and 2 cm wide in the thinnest parts. A Slim models are 8 cm wide in the widest parts. B models are more
massive, around 20 cm in the widest parts. E and G models are slim models,
around 7-9 cm wide in the thickest parts. Some G models are more massive than others.
All backgrounds are custom made, handmade and unique. We cannot make two
identical backgrounds, but what you order will be very similar to what you see on the
website.
identical backgrounds, but what you order will be very similar to what you see on the
website.
Some models have a lifetime warranty, while other have a 20 year warranty. This
means that, if during that period something happens, we will send you a
replacement background, in the same color, model and size. In order to accept
your claim, we will need to receive a few photos that clearly show the damage,
and your proof of payment (bill from PayPal). We don’t accept claims in case you
mishandles the background, modified it in any way (coated with anything, used
another paint to modify the color, etc…).
means that, if during that period something happens, we will send you a
replacement background, in the same color, model and size. In order to accept
your claim, we will need to receive a few photos that clearly show the damage,
and your proof of payment (bill from PayPal). We don’t accept claims in case you
mishandles the background, modified it in any way (coated with anything, used
another paint to modify the color, etc…).
Although uncommon, it can happen that a background gets damaged during transport.
If you receive a damaged background, make sure to send us photos of the damaged
immediately. If it is a minor damage, we will instruct you how to fix it. If it is a major
damage that cannot be easily fixed, we will send you a replacement background.
If you receive a damaged background, make sure to send us photos of the damaged
immediately. If it is a minor damage, we will instruct you how to fix it. If it is a major
damage that cannot be easily fixed, we will send you a replacement background.
The length of production depends on the size of your order, but it is usually around 10-12 business days. Delivery depends on your location, make sure to read our shipping policy before you order.
During a busy holiday season, delivery can take more than expected, so if you
plan to order during a major holiday such as Christmas or Easter, make sure to
take this into account
During a busy holiday season, delivery can take more than expected, so if you
plan to order during a major holiday such as Christmas or Easter, make sure to
take this into account
Most packages are tracked, and you can ask for a tracking number. If you have a
tracking number and there are no updates for some time, it is perfectly normal
and that is not a reason for concern. We ship to almost all countries in the world,
and delivery takes some time. Packages are scanned at certain checkpoints, and
tracking info is not updated on a daily basis. During a holiday season, delivery
can take more than expected and we appreciate your patience in these
situations.
tracking number and there are no updates for some time, it is perfectly normal
and that is not a reason for concern. We ship to almost all countries in the world,
and delivery takes some time. Packages are scanned at certain checkpoints, and
tracking info is not updated on a daily basis. During a holiday season, delivery
can take more than expected and we appreciate your patience in these
situations.
You can order additional items without ordering a background. All additional items are
sold in sets, and they are listed under D models.
Even though the rocks are shown in one color, we can make them in the color scheme
of your choice.
sold in sets, and they are listed under D models.
Even though the rocks are shown in one color, we can make them in the color scheme
of your choice.
The cost of shipping depends on the size of the background and your location. All prices
shown in the price calculator already include the cost of shipping.
shown in the price calculator already include the cost of shipping.
All background models can be made for any Juwel aquarium with its original filter. There
is no need to measure it, we already have all measurements.
We only need the exact model name of the aquarium, and, of course, background
model you would like.
is no need to measure it, we already have all measurements.
We only need the exact model name of the aquarium, and, of course, background
model you would like.
Any Aquadecor background can be cleaned with a toothbrush or a regular brush
(such as the ones used on nails in nail salons). Do not use a knife, scalpel or a
brush with metal bristles, and similar sharp objects.
(such as the ones used on nails in nail salons). Do not use a knife, scalpel or a
brush with metal bristles, and similar sharp objects.
Only silicone for aquariums should be used. There are different brands in different
countries, and we cannot suggest a certain brand, but if it can be used to glue aquarium
glass, you can safely use it to glue the background. If installed properly, the background
will stay in place for years.
countries, and we cannot suggest a certain brand, but if it can be used to glue aquarium
glass, you can safely use it to glue the background. If installed properly, the background
will stay in place for years.
This depends on the model. If you ordered a slim background (E or G models), you
don’t need to empty the aquarium in order to install the background. If you ordered a
standard background (A, B, C or K models) that needs to be siliconed, you will have to
empty the aquarium.
don’t need to empty the aquarium in order to install the background. If you ordered a
standard background (A, B, C or K models) that needs to be siliconed, you will have to
empty the aquarium.
It takes around 10-12 business days to make a background, and 5-15 business
days to deliver it. Larger backgrounds and custom models require more time.
During a busy holiday season, delivery can take more than expected, so if you
plan to order during a major holiday such as Christmas or Easter, make sure to
take this into account.
All Aquadecor backgrounds can be safely used in marine setups, terrariums,
paludariums and similar. If you have species with sharper teeth or claws, make sure to
let us know in advance, so we can add extra protective layers (this may increase the
price of the product).
With standard models (A, B or C models), we make chambers for inlets and heaters.
When it comes to slim (E and G models), all equipment can be placed behind the
background.
The number of chambers doesn’t affect the price, you can choose as many chambers
as you need.
Most of our backgrounds are made in parts, so the support braces are not a problem.
Some slim models are flexible enough to be installed through smaller openings.
While placing an order, make sure to measure the size of the opening, so we can make
sure you are not going to have any issues installing the background.
Most of our "older" models can still be re-created. Feel free to email us for a price, or if
you can identify a group of models (for example- you know it is an A model, but not sure
which one), you can check its price in the price calculator. All models within a certain
category cost the same.
When your background is ready, we will send you photos of it (and all additional items if
you ordered them), taken from different angles. If there is something you don’t like, we
can change it, while the background is still here. That applies to the design, color, size
of the rocks, etc…
All Aquadecor backgrounds are perfectly safe and neutral. This means you
should handle the aquarium like you normally would- it still needs to be cycled,
cleaned from algae and maintained properly.
You can choose the sizes of all additional items (driftwood, rocks, logs, standing
logs), or let us choose for you based on the size of your aquarium. For rocks, we
will send you a list of all available sizes. For standing logs in sets, the maximum
height is 70 cm, and the diameter can vary from 5 to 15 cm. Logs can be up to 70
cm long, in various diameters. If you require logs in larger sizes, feel free to email
us. We can make all products in all sizes, and their prices can vary.
You can order additional items separately. The color can be very similar, but not
identical because all paints are hand mixed.
We ship to most countries in the world. You can see the list on our Shipping Policy page. Feel free to contact us if you need more information.
This depends on the model. We always make sure to create the best 3D effect
without taking up too much space. A and C models are around 16-17 cm wide in
the widest parts, and 2 cm wide in the thinnest parts. B models are more
massive, around 20 cm in the widest parts. E and G models are slim models,
around 7-9 cm wide in the thickest parts.
We don’t make slim A models, if you are worried about a standard model taking up too
much space, we suggest ordering an E or a G model.
While ordering a background, we need internal measurements of your aquarium. We
don’t work with standard measurements (except Juwel), as each country has different
brands, different sizes and different filters. That is why we ask you to measure your
aquarium personally and send us its internal length, height and if you want to order side
panels as well- its width.
If you have fish that eat snails, and think they could bite into the background, make sure
to let us know in advance. Some fish with particularly strong bite can damage some of
the products.
In this case, we might suggest another model, such as E or G models, which are
extremely durable.
No, only silicone for aquariums should be used to install a background that needs to be
siliconed.
If you decide to use magnets, another type of glue or a different method, the
background will not stay in place for too long.
If you don’t find you question here,
contact us trough our contact form.