Shipping Policy

Aquadecor ships orders from Serbia to selected countries worldwide. Shipping availability for your destination will be shown when selecting your product and country during the ordering process.

Shipping Costs

Unless otherwise stated during the ordering process, the prices displayed on our website include the cost of the ordered product, packaging and shipping.

Estimated delivery times are provided separately on our Shipping Times page.

Import Duties, Taxes and Customs Fees

Import duties, taxes, customs fees, brokerage fees and any other charges imposed by the destination country are not included in the purchase price.

These charges, if applicable, are the sole responsibility of the customer.

Aquadecor does not determine, collect, control or refund import duties, taxes or customs-related charges imposed by local customs authorities, governments or carriers.

We recommend checking the applicable import rules and charges in your country before placing an order.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Aquadecor cannot be held responsible for delivery problems, additional charges or returned shipments caused by an incorrect or incomplete address provided by the customer.

Customs Clearance and Refused Shipments

The customer is responsible for completing any customs procedures and paying any applicable import duties, taxes or other charges required for delivery.

If a customer refuses to pay applicable charges, refuses delivery, or fails to complete the required customs clearance and the shipment is returned to Aquadecor, any refund for which the order is otherwise eligible will only be processed after the shipment has been returned and received by Aquadecor.

The original shipping cost and any additional costs resulting from the return may be deducted from the refundable amount. These costs may include return shipping, customs charges, carrier fees, storage fees and other related expenses.

Please note that custom-made or personalized products may be subject to separate cancellation and refund conditions and may not be eligible for a refund simply because a shipment was refused or customs charges were not paid.

Shipping Delays

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside Aquadecor's control, including customs processing, carrier delays, public holidays, severe weather, transportation disruptions or other exceptional circumstances.

Aquadecor will assist customers with carrier inquiries where reasonably possible, but cannot guarantee delivery on a specific date unless expressly agreed otherwise in writing.

Lost or Damaged Shipments

If a shipment appears to be lost or is significantly delayed, Aquadecor may open an official investigation or claim with the shipping carrier.

A shipment will not be considered lost solely because its estimated delivery time has been exceeded.

Refunds or replacements relating to a lost shipment will be considered after the carrier has completed its investigation and confirmed the shipment as lost, damaged beyond delivery, or otherwise eligible for compensation.

For estimated delivery times, please see our Shipping Times page.