We offer backgrounds in standard and custom sizes. At the moment, only E and G models come in standard sizes, but they can also be ordered in custom sizes. The first step is measuring the aquarium and making sure you have the correct inside measurements.

We take PayPal, Credit Cards, and Bank Transfers.

Yes, you can order models that can be installed with magnets or vacuum cups, which are E and G models.

Check out our Shipping Policy to see a list of countries we ship to.

Production of standard sized products takes around 10–12 business days. For larger orders or custom projects, it may take longer.

Check out our Shipping Policy for more information about shipping.

All background models (except E and G models with magnets/vacuum cups) need to be siliconed.

You are not required to order a full set, but by ordering a full set you get free shipping and a discount (already included in the price shown on the website).

The standard sizes of rocks are around 15–25 cm, if you order them in a set. If you want custom sizes, feel free to contact us for a quote.

The maximum height/length of the logs in sets is 70 cm (28"). If you want them shorter, make sure to enter the height in the required field. If you want them taller/longer, feel free to contact us for a quote.

No, only one discount code can be used during checkout.

Check if the discount code is expired. Discount codes work only on products that can be purchased on the website — backgrounds in standard sizes, additional items, Starter sets, magnetic rocks, S panels and other. Discount codes do not work on backgrounds in custom sizes.

All backgrounds work with both options. If you have an overflow filter, make sure to have the measurements ready when you order.

Models that work with HOB filters are E and G models Ultra Flex.

Background categories that contain models with the same width (such as A models) have their width displayed in the product description. For others, if you have a question about the width of a specific model, make sure to contact us. The width of some models (such as B, E and G models) depends on the size of the background.

If you want to order an E or a G model, we offer them in standard sizes. However, it is crucial to measure your tank and make sure that the measurements match the ones displayed on the website. For other models, you can order them in the price calculator.

We offer a 10% discount to all returning customers. If you send us pictures of your first order, and we repost them on our social media accounts, you will get an additional 10% off. In order for this to be approved, make sure to have a screenshot of the repost ready before you order.

If your background arrives damaged, make sure to report the damage to the post office/courier within 24 hours. Also, make sure to contact us within 48 hours after receiving the product. If the damage is minor, we will instruct you how to fix it. If it's a major damage, we will make a replacement background for you.

Due to the nature of our products, we are unable to take returns. If you want to cancel your order before it's shipped out, we will charge you a 40% cancellation fee.

We have developed a special, extremely durable and natural-looking material, suitable for all environments. All backgrounds are covered with protective layers and are completely neutral in water. The exact formulation of the materials is a trade secret.

All Aquadecor backgrounds can be safely used in marine setups, terrariums, paludariums and similar. If you have species with sharper teeth or claws, make sure to let us know in advance. Backgrounds for marine tanks, terrariums and other require a different type of coating, so make sure to note the purpose of your background before you order.

Some background models/products require a shiny protective coating that will turn matte once it's underwater.

Some models are made in parts, and if you are ordering such a model, make sure to have the size of the largest top opening (A x B) readily available before you order.

All parcels are shipped with a tracking number. You will receive your tracking number a few days after your order is shipped.

All background models can be made for any Juwel aquarium with its original filter. There is no need to measure it, we already have all measurements. We only need the exact model name of the aquarium, and, of course, the background model you would like.

Unfortunately, if the price calculator doesn't allow you to order a certain model due to the size of the tank, you won't be able to order it. All backgrounds have their minimum length/height.

Any Aquadecor background can be cleaned with a toothbrush or a regular brush (such as the ones used on nails in nail salons). Do not use a knife, scalpel or a brush with metal bristles, and similar sharp objects. If you're having trouble with algae, we suggest addressing the cause of the algae growth in the tank.

We always respond within 24 hours on working days. If you email us during the weekend, you will receive a response on Monday. If you don't get a response, make sure to check your spam folder.

Since all products are handmade and unique, your background or additional items are not going to be identical to what is shown on the website. For that reason, we send pictures of the products for your review, before we ship it out.

Yes, if you order during a larger sale, the production will take longer than usual.

No, if you don't order side panels/additional items in the price calculator, the background will not be made with those additions. Some models (such as C models) are displayed with side panels and bottom rocks, but they have to be ordered additionally.